If you're charging from the grid, the grid has a neutral/ground bond usually at the main panel. Inverters: 10 years on 18kPV, 3 years (5 years extended warranty with EG4 batteries) on 3k, 6k, 6.It's in context with grounding and neutral/ground bonding. *1: The warranty period depends on the type of the product. The warranty claims can be initiated on our website Warranty Claims Procedure: In the event of a warranty claim, contact our customer service team either through phone or email to request an RMA. Returns are accepted on a case-by-case basis. If the original purchase is made through EG4, then please contact us at +1 90. Return policy: Contact the original approved place of purchase before contacting EG4 for your return needs. EG4 shall not be liable for any direct or indirect loss of life, including but not limited to bodily injury, illness, or death arising from the misuse or mishandling of the product, whether caused by negligence or otherwise. These damages could be incidental or consequential, including without limitation, any liability for the loss of revenue, profits, or time. EG4 is not responsible for any additional or indirect damages that may arise from the malfunctioning of the product. Warranty Exclusions - EG4 Electronics has no obligation under this limited warranty for products subjected to the following conditions (including but not limited to):ġ) Damages incurred during installation/reinstallation or removalĢ) Poor workmanship performed by an individual, installer, or a firmģ) Damages caused by mishandling the product or inappropriate environmental exposureĤ) Damages caused by improper maintenance or operating outside the specified operating conditionsĥ) Tampering, altering, and/or disassembly of the productĦ) Using product in applications other than what the manufacturer intendedħ) Lightning, fire, flood, earthquake, terrorism, riots, or acts of God.Ĩ) Any product with a serial number that has been altered, defaced, or removedĩ) Any unauthorized firmware updates/upgrades/patchesġ0) Damages incurred from a voltage or current spikes due to open-loop lithium battery communicationsĮG4 product warranty is a limited warranty – EG4 limits its liability in the event of a product defect to repair or replacement in accordance with the terms of this limited warranty. Reselling or removing the product from the original installation site will void the warranty. A list of approved vendors can be found on our website. The product that is purchased through the non-approved EG4 vendors is not covered under the warranty. Outside of the continental US, replacement shipping charges may apply. All parts exchanges are covered during the warranty period. This limited warranty is to the original purchaser of the product and is one time transferable only if the product remains installed in the original installation location. If you choose not to register or can not provide proof of purchase, your warranty may be invalidated. Your warranty must be registered within the first year of purchase or provide proof of purchase from EG4 authorized distributor to remain valid. Entire Battery UL Rated (UL 1973 BBFX2.MH65889).ĥ-Year Full Parts Replacement or Full Product Replacement Prorated Warranty from the date of purchase.ġ0-Year Extended warranty when used with an EG4 18kPV.
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